Product Choice
The Value Mobility product selection wizard is purely intended to take you to products that fit the criteria you select. It is in no way selecting a product for you or guaranteeing the suitability or appropriateness of a product and as such cannot be relied upon to do this for you. If you feel you require advice or guidance on your product selection then please call our customer service team on 01482 668 335.
Delivery
Depending on the delivery option you have selected you will receive your ValueMobility.com product by Royal Mail Special Delivery or for higher value items they will be delivered by one of our national courier partners. Where you have selected to have the product installed it will be delivered at a mutually agreed time by one of our trained technicians.
If for any reason you are unhappy with the parcel you receive (i.e. it is in a damaged state), please refuse delivery of the item and contact our Customer Services Team on 01482 668 335 who will arrange for a replacement item to be sent.
"7 Day Delivery"
We endeavour to process all payments and orders within one full working day, leaving six remaining working days for shipment of goods and delivery to your chosen address. Our standard shipment time is 1 - 3 days, if you do require next day delivery please contact our customer services team after placing your order on 01482 668335. This may exclude products which are delivered by our trained technicians or products specifically bought to order. For further information please contact our customer services team on 01482 668 335.
If an incorrect delivery address is supplied or you are not available to receive your Value Mobility product(s) at the agreed delivery time then a redelivery charge of up to £75.00 may apply.
Returns & Refunds
NOTE: Your statutory rights are not affected in any way
In accordance with the Distance Selling Regulations Value Mobility gives customers a 7 day "cooling off" period in which orders can be returned after the delivery date. Upon receipt of the goods, if you require to return/exchange the product(s) you will be personally responsible for return delivery incurring any delivery cost. We do recommend that you pay for a tracked/signed delivery for your protection.
If you would like to return or exchange your products please contact our Refunds & Exchanges department on 01482 668 335 Monday-Friday 9am - 5pm who will note down your request and action accordingly.
Any returned product(s) must be complete, unused, in an undamaged state and returned in their original outer packaging. Value Mobility reserves the right to charge for repair, replacement or repackaging of any products not returned in their original condition. This charge may include the cost of parts, materials, packaging, labour and any subsequent loss to Value Mobility.
All orders that are returned will be subject to a 15% administration and handling charge unless otherwise agreed with a member of our Customer Services Team.
For further information please feel free to contact the Refunds & Exchanges department on 01482 668 335.
Payments
Value Mobility accepts payments either on-line, through cheque, postal order, fax, over the telephone or by E-procurement email. All orders are processed by our Customer Service Agents who are fully compliant with both Data Protection and Computer Misuse Acts. All orders outside the UK mainland will be subject to a postage and package charge, which will be informed to the customer prior to the shipment of goods.
All personal information gathered is for the sole purpose of processing customer orders and is not passed to any other party.
Value Mobility accepts the following Credit and Debit Card payment methods: Visa, MasterCard, Maestro, Switch, Solo, JCB, American Express, Delta and Visa Electron
Where cheques are used for payment they should be made payable to Hartmond Ltd. Please allow five working days from the date of receipt to enable the cheque to clear before the shipment of goods.
Privacy
All personal information gathered is for the sole purpose of processing customer orders and is not passed to any other party.
No financial details will be stored by Value Mobility.
VAT Exemption
Individuals who are chronically sick or disabled and whose products are for personal use along with all charities where the products are made available to a disabled person for their own personal or domestic use, may be eligible for VAT exemption.
The majority of Value Mobility prices do not include VAT (unless otherwise clearly stated). Provided the VAT Exempt checkboxes are ticked along with stating the condition whilst checking out your order VAT will not be added unless a particular product has compulsory VAT. Orders which are received without ticked exemption will incur the VAT charge, which will be highlighted clearly to you through our order process. Should you have any queries please contact our customer service team on 01482 668 335.
Cancellations
We work hard to see that our products are dispatched quickly. If you cancel your order after it has already been dispatched we will consider it a return and the above policies apply.
Any cancellation made before the product is dispatched will eligible for a full refund.
Guarantee
The majority of our products are guaranteed for twelve months by the manufacturer. However, some products are guaranteed for longer. If any problems are experienced with the products, please contact our Customer Service team on 01482 668 335 or alternatively you can always email us at customerservice@valuemobility.co.uk